Who should I contact to tell them about the issue?

You can report fraud, cybercrime, online scams or viruses through Action Fraud’s online reporting tool or by ringing up 0300 123 2040.

If you’ve got a scam email, report it to the Internet Service Provider (ISP) who sent you the email; it can then close the account that sent the email.

If the scam email is mimicking a company, contact the real company. It can verify that the communication is a fake and warn others to look out for it.

Premium phone rate scam victims can contact the Phone-paid Services Authority (PSA), the official regulator for content, goods and services charged to a phone bill. You can call on 0300 30 300 20 or head over to the PSA website.

Or if you’ve received a scam letter, forward it on to the Royal Mail with a covering letter to Freepost, Scam Mail, PO Box, Exeter, EX1 9UN. You can also email scam.mail@royalmail.com or call 03456 113 413.

What can I do and other members of my community to help?

Raise the level of awarness below are some links to site that others in the community should be aware of:

Take Five

Take Five a national awareness campaign led by FFA UK (part of UK Finance), backed by Her Majesty’s Government and delivered with and through a range of partners in the UK payments industry, financial services firms, law enforcement agencies, telecommunication providers, commercial, public and third sector, urges you to stop and consider whether the situation is genuine – to stop and think if what you’re being told really makes sense.  Follow this link to the Take Five Site>>

Stay tuned to fraud

Action Fraud is warning the public to #StayTunedToFraud as fraudsters are contacting victims, claiming to be from well-known organisations including Her Majesty’s Revenue and Customs (HMRC). Fraudsters are then tricking victims into making payments using iTunes gift cards. Follow this link for more information>>


North Bournemouth Crime Prevention Panel run a highly successful project called Scampak – you can find out more about this scheme by following this link >>